Automate Jira Service Management from your terminal. Service desks, requests, customers, SLAs, and queues — scriptable ITSM operations.
Service management automation from the command line
List and inspect service desks. Get desk details including request types, portal settings, and queue configuration.
List, get, and filter service requests. View request details, status, and resolution. Scriptable ticket triage workflows.
Manage customers and organizations. List portal users, add customers to service desks, and audit access.
Monitor SLA compliance across service desks. Track time-to-first-response and time-to-resolution metrics via CLI.
Access knowledge base articles linked to service desks. Integrate KB content into automated workflows and runbooks.
Query and manage service desk queues. Filter requests by status, priority, and assignee. Pipe output to scripts.
Automate service management tasks
# List recent service requests
atlassian-cli jsm request list --limit 10
# Get details of a specific request
atlassian-cli jsm request get SD-123
# Output as JSON for scripting
atlassian-cli jsm request list \
--limit 50 --format json
# Export requests to CSV
atlassian-cli jsm request list \
--format csv > requests.csv# List service desks to find the desk ID
atlassian-cli jsm service-desk list
# List requests filtered by service desk
atlassian-cli jsm request list \
--limit 20 --format json
# Get request details with full metadata
atlassian-cli jsm request get SD-456 \
--format json
# Combine with Jira for cross-product views
atlassian-cli jira issue search \
--jql "project = SD ORDER BY created DESC" \
--limit 10# List all service desks
atlassian-cli jsm service-desk list --limit 10
# Get service desk details as JSON
atlassian-cli jsm service-desk list \
--format json
# Use profiles for different instances
atlassian-cli jsm service-desk list \
--profile production
# Combine with table output for quick overview
atlassian-cli jsm request list \
--limit 25 --format tableSet up JSM CLI access in seconds
# Install via Homebrew
brew install omar16100/atlassian-cli/atlassian-cli
# Configure authentication
atlassian-cli auth login \
--profile work \
--base-url https://your-domain.atlassian.net \
--email you@company.com
# Verify connection
atlassian-cli auth test --profile work
# List your service desks
atlassian-cli jsm service-desk list
# View recent requests
atlassian-cli jsm request list --limit 5Learn more about atlassian-cli
Tutorials, release notes, and automation guides for JSM and the full Atlassian stack.
Complete command reference for JSM service desk, request, customer, approvals, and SLA operations.
Combine JSM with Jira CLI for cross-product automation — issues, projects, and bulk operations.
Jira Service Management from the command line
atlassian-cli is a JSM CLI for service desks, customer requests, queues, SLAs, approvals, organizations and request types. After authenticating, run commands like atlassian-cli jsm request list --servicedesk-id 10 or atlassian-cli jsm request create --servicedesk-id 10 --request-type-id 7 --summary "...". See the full JSM command reference.
Yes. Use atlassian-cli jsm request create to raise a request, jsm request transition to move it through its workflow, and jsm request add-comment to reply — all scriptable for automation.
No. atlassian-cli is an independent, open-source tool and is not affiliated with, endorsed by, or maintained by Atlassian. Atlassian ships its own separate official CLI (acli).
Yes. atlassian-cli is free and open source under the MIT License. Get it on the install page or GitHub.